About the Role
This Hearing Friend Role is one of two roles on offer. If a more challenging role would appeal to you check out our Hearing Expert Friend role.
Duties will be agreed prior to placement but are likely to include the following:
• Work with nursing and other hospital staff to identify hospital patients with a hearing loss, tinnitus or those at risk of isolation and loneliness.
• Offer friendly social and emotional support to patients– this may include reading to patients, walking with them to day rooms, helping them with online devices, etc.
• Support patients with hearing loss by helping them engage in hospital/ward activities such as singalongs and reminiscence discussions.
• Signpost patients with hearing loss, other sensory needs, patients who are lonely and socially isolated to useful services that can provide them with information and support during their hospital stay and after discharge.
• Befriend patients and assist with organising social activities in the communal day areas.
• Any other duties approved by the Hospital Volunteering Project Co-ordinator and senior nursing staff contacts.
• Support patient follow-ups in outpatient departments.
• Promote and raise the profile of Action on Hearing Loss Cymru, Ffrind i mi and Aneurin Bevan University Health Board.
Volunteers will not be asked, nor allowed to undertake personal care tasks (feeding, toileting, bathing, etc) or healthcare tasks (administering medicines, vomit, bowls, etc). Full details of duties will be provided as part of recruitment and induction.
If you would like a more challenging role, we are also looking for Hearing Experts . This role is the same as the Hearing Friend but with the additional tasks of:
• Help patients with hearing loss to clean and check their hearing aids including battery changes and re-tubing (subject to training).
• Advise on appropriate equipment and technology solutions including demonstrating Sonido listeners to aid communication.
• Demonstrate communication tools to patients with hearing loss for example clear communication, fingerspelling, etc.
Griffithstown County Hospital and Chepstow Community Hospital
What will you gain by becoming a volunteer for us?
• Gain direct hands-on experience of supporting over 5750,500 people with hearing loss in Wales and knowing that your efforts will make a real difference.
• Training – learning new skills, and gaining up-to-date knowledge of issues affecting people who are deaf, have a hearing loss or tinnitus
• Experience – meeting new people in different situations, building new friendships with other volunteers
• Fulfilment – knowing that the support you provide will make a real difference to those who receive it, and raising deaf awareness throughout society as a whole
• Expenses – all expenses incurred as a result of your volunteering will be reimbursed, according to our Expenses policy
• Opportunity to try other volunteering roles within Action on Hearing Loss.
This role is based in Chepstow Community Hospital and Griffithstown County Hospital. You will need to make your own way to the Hospital you support but travel expenses will be reimbursed in accordance with Action on Hearing Loss Travel and Subsistence Policy.
To apply or for more information, please contact the Volunteering Team, alternatively you can complete our online application.
Telephone: 02920 333034 or 07908 226748 (call or SMS)
Post: Volunteering, Action on Hearing Loss Cymru, Anchor Court, Keen Road, Cardiff, CF24 5JW