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      Hearing aid support - City and Hackney

      The role is to provide support and advice to hearing aid users, their families, carers, community groups and professionals.

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      Please note that this role does not involve the use of British Sign Language (BSL).


      The locations for this role vary. Specific locations that are suitable for the volunteer and that meet the needs of the service can be discussed during the interview.  All locations will be in the borough of Hackney or within our head office in Old Street, EC1Y.

      Time commitment

      Volunteering times also vary and can be discussed during the interview but volunteers must be willing to commit to at least 2.5 hours per month.


      • Visit service users within their homes, residential/day care centres and walk-in clinics
      • Undertake basic maintenance on hearing aids such as re-tubing and battery replacement
      • Sign post other agencies that may be beneficial to the service user, such as the Sensory Impairment Team
      • Promoting for the service by means of leaflet distribution and/or attending service presentation/talks
      • Monitor the number visits carried out and feedback to Volunteer Co-coordinator
      • Promote the work of Action on Hearing Loss

      Skills needed

      • knowledge of or willingness to learn about issues affecting deaf and hard of hearing people, particularly older people
      • friendly, reliable and approachable manner
      • ability to listen to questions and to answer appropriately;
      • happy to work with a wide range of people especially the elderly; 

      Support and supervision

      Regular support will be given by your Volunteer Co-ordinator, especially in the early stages of your role as you settle in. You will also receive informal support from other Action on Hearing Loss volunteers as you work together and attend each other’s sessions.


      You will need to be able to travel locally to different places, whether by car or public transport. Expenses will be reimbursed, according to the Action on Hearing Loss Travel and Subsistence Policy.


      • Training in Understanding Hearing Loss
      • Training in basic hearing aid support and maintenance

      Both of which lead to an Open College Network certificate.


      What will you gain by becoming a volunteer for Action on Hearing Loss

      • Training – learning new skills, and gaining up-to-date knowledge of issues affecting deaf and hard of hearing people;
      • Experience – meeting new people in different situations, building new friendships with other Action on Hearing Loss volunteers;
      • Fulfilment – knowing that the information you provide will make a real difference to those who receive it, and raising deaf awareness throughout society as a whole;
      • Expenses – all expenses incurred as a result of your volunteering will be reimbursed, according to the Action on Hearing Loss expenses policy;
      • Opportunity to try other volunteering roles within Action on Hearing Loss.


      You will be required to complete a Disclosure and Barring Service check (formerly CRB) for this role

      What next?

       To apply for this role please complete our online application form. If you would like a chat about the role you can call 01273 840960/18002 01273 840960.

      Apply now