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      Hearing aid support - Birmingham

      Our volunteers play a vital role in the running of our Hear to Help sessions across the country. They provide invaluable support and advice to the hearing aid users who visit the drop-ins.

      Apply now


      Action on Hearing Loss Birmingham, North and East Birmingham - across 10 separate locations (please identify your chosen location when applying):

      • Sheldon - Westhall Court, 1 Sheldon Heath Road, Sheldon, B26 2DQ
        Sutton Coldfield - Hawthorns Surgery, 331 Birmingham Road, Sutton Coldfield, Birmingham, B72 1DL
      • Bordesley Green - Crossover Resource Centre, 619 Bordesley Green, B9 5XZ
      • Castle Vale - Phoenix Court, 321a, Yatesbury Avenue, Castle Vale, Birmingham, B35 6QG
      • Sheldon - Sheldon Community Centre, 432 Sheldon Heath Road, Birmingham, B26 2RU
      • Shard End - Sandham Grange, 165 Heathway, Shard End, B34 6LE
      • Small Heath - Small Heath Baptist Church, Jenkins Street, Small Heath, Birmingham, B10 0QH
      • Hall Green - St Michaels Day Centre, 17 Redstone Farm Road, Hall Green, B28 9NU
      • Tile Cross - St. Peter's Church Day Centre, Haywood Road, Tile Cross, Birmingham, B33 0LH
        Kingstanding - The Perry Tree Centre, Dovedale Road, Kingstanding, Birmingham, B23 5BX


      To provide support and advice to hearing aid users, their families, carers, community groups and professionals:

      • visit service users within their homes, residential or day-care centres and walk-in clinics
      • undertake basic maintenance on hearing aids such as re-tubing and battery replacement
      • recommend other agencies that may be beneficial to the service user, such as the Sensory Impairment Team
      • monitor the number visits carried out and feedback to Volunteer Co-coordinator
      • promote the work of Action on Hearing Loss
      • meet with other volunteers to discuss the project and suggest any improvements

      The length of each information session can vary, from a few hours, to a full day. The level of commitment depends entirely on you.

      Skills needed

      • knowledge of or willingness to learn about issues affecting people with a hearing loss
      • friendly, reliable and approachable manner
      • ability to listen to questions and to answer appropriately
      • happy to work with a wide range of people especially older people


      You will need to be able to travel locally to different places, whether by car or public transport. Expenses will be reimbursed, according to the our Travel and Subsistence policy.

      Support and supervision

      Regular support will be given by your Volunteer Co-ordinator, especially in the early stages of your role as you settle in. You will also receive informal support from other volunteers as you work together and attend each other's sessions.


      We offer full, on-going training for all volunteers including a one-day induction programme and further training specific to the volunteering role.

      This may include:

      • accredited training in understanding hearing loss and hearing aid support and basic maintenance
      • half-day sessions on manual handling, dealing with the public and equipment
      • volunteers also have the opportunity to attend other information sessions including those run by our Regional Communications and Information Office.


      What will you gain by becoming a volunteer for us?

      • training – learning new skills, and gaining up-to-date knowledge of issues affecting people who are deaf, have a hearing loss or tinnitus
      • experience – meeting new people in different situations, building new friendships with other volunteers
      • fulfillment – knowing that the information you provide will make a real difference to those who receive it, and raising deaf awareness throughout society as a whole
      • expenses – all expenses incurred as a result of your volunteering will be reimbursed, according to our Expenses policy
      • the opportunity to try other volunteering roles within our organisation

      What's next

      Please complete the online application form and specify which location you are interested in.

      Apply now