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      Befriender - South East

      Support the activities of people who are deaf and have additional complex needs and abilities. We welcome applicants who are trained in BSL/ native BSL users or studying towards the qualification.

      Apply now

      Do you want to be part of a team that provides support to people who are Deaf and have additional complex needs and abilities? Our wide range of services includes a registered care home, outreach services and even our Deaf club in London. We would like you to be part of the team to help the people we support achieve their dreams, hopes and aspirations. We welcome applicants who are trained in BSL/ native BSL users or studying towards the qualification.


      • London – Clapham area, Queens Park
      • Surrey – Epsom
      • Sussex – Brighton and Hove

      Time commitment

      From Monday – Sunday. Flexible hours.

      Ideally we are looking for someone to commit a minimum of 1 day or two half-days a week. However, we can be flexible with days and hours.


      As Befriender, you’ll perform the following tasks:

      • Spend time on a regular basis with older deaf and people with hearing loss in the community – friendship, support, shopping trips, visits, and other community activities. This maybe in 1:1 settings or through group activities.
      • Providing support in residential homes such as training for staff and befriending of residents.
      • Develop alongside the people we support at our Deaf social club.
      • Goal setting with the person you befriend for the year ahead.

      Skills needed

      Here’s what we think could be beneficial:

      • Sensitive towards other people
      • Open-minded
      • Friendly
      • Positive attitude
      • Active listener
      • Empathetic
      • Aware of issues affecting people who are deaf or have hearing loss
      • Non-judgemental
      • Committed to the wellbeing of others especially the older community
      • Reliable, trustworthy and honest
      • BSL to at least Level 2 but this is not essential for all the people we support
      • Have access to your own transport (Preferable)


      You may need to be able to travel locally, whether by car or public transport. All reasonable travel expenses will be reimbursed, according to the Action on Hearing Loss Travel and Subsistence Policy.

      Support and supervision

      We value your time and commitment and want to make sure you are enjoying volunteering with us.

      In a recent survey 90% of our volunteers would recommend Action on Hearing Loss as a good place to volunteer

      Regular support will be given by your own Volunteer Manager especially in the early stages of your role as you settle in.  You will also receive informal support from other Action on Hearing Loss volunteers and staff as you work together.

      Here’s what our volunteers say:

      “I enjoy meeting people and helping them with their queries. Hearing loss can cause frustration and isolation, leading to loss of confidence.  If I’m able to improve someone’s quality of life by sharing information or raising awareness of how others can help, then that’s very satisfying.” RB


      Action on Hearing Loss offers full, on-going training for all volunteers including an induction programme and further training specific to the volunteering role.  This may include:

      • Training in Understanding Hearing Loss
      • Volunteers also have the opportunity to attend other training relevant to their role


      Our volunteers receive the following benefits:

      • Training – learning new skills, and gaining up-to-date knowledge of issues affecting people confronting deafness, tinnitus and hearing loss
      • Experience – meeting new people in different situations, building new friendships with other Action on Hearing Loss volunteers
      • Fulfilment– knowing that the time you provide will make a real difference to the people we support, and raising deaf awareness throughout society as a whole
      • Expenses – all reasonable expenses incurred as a result of your volunteering will be reimbursed according to the Action on Hearing Loss expenses policy
      • Opportunity to try other volunteering roles locally with Action on Hearing if available


      You will be required to complete a DBS check (previously CRB), as some of your work may include working with vulnerable adults.

      What next?

      Ready to apply for this role?Excellent!

      Please complete our online application form or, if you are interested and would like an informal chat, please get in touch with us. We would be delighted to hear from you.

      Call: 01273 840960

      Apply now