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      Text-to-donate terms and conditions

      Donating by SMS is a quick and easy way to donate to Action on Hearing Loss and support people confronting deafness, tinnitus and hearing loss.

      How do I donate by text?

      • Text HEAR to 70007 to donate £5 to help find a cure for hearing loss. Standard network charges apply and 100% of your £5 donation goes to Action on Hearing Loss
      • Text GIFT 70099 to donate £3. Standard network charges apply and 100% of your donation will be received by Action on Hearing Loss

      We’d like to call you, to let you know more about our work, how your support has helped people who are deaf, with hearing loss or tinnitus and how you can be involved in the future. If you do not wish to receive future communications via your phone number, please text OUT to 70099 following your donation (standard network charges apply).

      If you have a question about making a donation using your mobile phone, please contact our Supporter Care team on 020 7296 8264 (telephone), 020 7296 8246 (textphone) or email

      Terms and conditions

      • You must have the bill payer's permission to use this service. If you are under 16 years old, you must have your parent or guardian's permission.
      • If the keyword or short code you text is incorrect, you may still be charged a message at your standard network rate. However, you won't be charged for the donation.
      • This SMS service is being provided for Action on Hearing Loss by a third party provider.
      • There is no limit on the number of times you may make a donation via text, but there is a daily limit of £30 on text donations. You will not be able to donate more by text from the same number on the same day, but you may still incur your standard network message charge if you try.
      • Action on Hearing Loss values your support and promises to respect your privacy. The data we gather and hold is managed in accordance with the Data Protection Act (1998). Data obtained from you in connection with this SMS service may include your mobile number, your carrier's name, and the date, time and content of your messages and other information that you may provide. Action on Hearing Loss will not pass on your details to third parties.
      • Please note that you can donate from a UK mobile only. You cannot donate using this service from a Channel Islands, Isle of Man or other non-UK mobile. If you donate using this service from a UK mobile outside England, Scotland, Wales or Northern Ireland, you may incur additional network charges.

      Find out how your text donation changes lives.