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      Responsible fundraising

      We're incredibly grateful to all our wonderful supporters who make our work possible. We always abide by our supporter promise and are committed to treating everyone with respect.

      Our supporter promise

      We value you, our supporters, so much. Without you, the world would be a very different place for those confronting deafness, tinnitus and hearing loss. We’ll keep your personal information safe and won’t share it with other organisations. We’ll communicate with you in the way you choose and we’ll always treat you with respect. If you have concerns, or would like to change how you hear from us, you can contact us on 033 3320 6995 or We’ll listen and act on your wishes.

      Our commitment to best practice

      We're committed to good practice across all our fundraising activities. We're registered with the Fundraising Regulator and abide by the Code of Fundraising Practice. This means that we actively ensure our fundraising is legal, open, honest and respectful.

      Listening to you and acting on your wishes

      If you ever have concerns about our fundraising, or would like to change how you hear from us, you can contact Our Supporter Care team on 033 3320 6995 (telephone), 020 7296 8246 (textphone) or email

      Find out how you can protect yourself from fraud when you donate to Action on Hearing Loss.

      Find out where our fundraisers will be talking about our work.

      Donating through text terms and condition.

      Discover the real-life stories of some of the people we help, as well as our staff, volunteers, members and supporters.