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Services and training for businesses

Are you missing out?

One in six people in the UK has a hearing loss – that’s 10 million potential customers. Over 50% of these have experienced difficulties accessing goods and services. Being deaf aware can encourage people to choose your business.

A staggering 83% of customers with disabilities (including hearing loss) have taken their business to a more disability confident competitor. More than 70% of hearing aid wearers said that having deaf aware staff would encourage them to choose one business or service over another.

We can open the door to your customers and staff who are deaf or have a hearing loss through a variety of services including accreditations (including our Louder than Words™ Chartermark)Work Based Assessments and training for businesses.

If you would like to speak to somebody to find out more about any of these services, please contact our Access Solutions team.

Telephone: 0333 240 5658
Textphone: 0161 276 2316

People taking the deaf awareness training course.

Training for businesses

Find out how BSL or Deaf and Disability Awareness training can help your staff make your business more accessible to people who are deaf or have a hearing loss.
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Action on Hearing Loss assessments.

Work Based Assessments

We offer practical advice on what equipment, support and reasonable adjustments can be made to support your staff, and ensure you as an employer are taking steps towards fulfilling your obligations under the Equality Act 2010.
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Two men shaking hands after a company has met achieved our louder than words accreditation


If you are an employer, we can help your business gain nationally recognised accreditations for accessibility standards. You can gain our Louder than Words Chartermark or take one of our work based assesments.
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friends lipreading while at a cafe

Communication rights for people who are deaf or hard of hearing

How to provide communication support under the Equality Act 2010 for people who are deaf – a guide for the public, private and voluntary sectors.
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Support people with hearing loss at work

Deaf and hard of hearing people are a significant pool of employees and customers. There are 10 million people who are deaf or have a hearing loss in the UK.
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A lady watching a BSL video online.

A buyer's guide to BSL translation for the internet

The delivery of information and services online is more prominent today than ever before. Find out what you can do to help improve accessibility online.
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