Our position is unique. We are the only national charity with a full range of products for people who are deaf or hard of hearing, so we are an ideal source for clear, impartial advice. Buying from a charity like us also means that any surplus funds help support our wider work with people who are deaf or hard of hearing.

Your local social service department may provide some products free of charge so it’s worth checking with them to see what’s available. Some fire services offer free smoke alarms to people who are deaf or hard of hearing too.

Everybody’s level of hearing is different, so products that may work wonderfully for some, may not work well for you. Also, there are many different types of hearing aids and they are all programmed to your specific level of hearing. So we understand that you may need to try different products before you find the ideal solution. The vast majority of our products can be returned within 28 days, as long as they are in ‘as new’ condition and returned with their original packaging. In addition, most products have a minimum warranty of one year, while some have two, three or even five year warranties.

Our products are thoroughly tested and evaluated by our Technology Department so you can be confident that you are buying a quality product that works well.

Most of the products on this website have a series of frequently asked questions and our answers to each. If you can’t find the answer you’re looking for then you can call or email us to get helpful, impartial advice.