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Action on hearing loss
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Check your hearing today
Action on Hearing Loss is the new name for RNID
These are the questions we are most commonly asked about using our shop.
You can register for the shop at any time until you start the order process by clicking on the "My Account" or "Sign in / Register" links in the top of any page in the online shop.
Click on the link and then click the "Register" button to get to the registration form. Fill in the form, making sure you complete all boxes that have an asterisk next to them.
After pressing the "Submit" button, enter your billing address. You should enter the address in exactly the same way that it appears on your bank statements. Click "Next" to complete the shop registration process.
You will now be automatically logged in and can start shopping.
If you are not registered or logged and press the "Checkout" button from the "My Basket" screen you will be asked to login or register.
To see the products you have in your basket click on the "View My Basket" link. You can find this link underneath the "Add to Basket" button on any product page or under the subtotal in the "My Basket Summary" panel.
Once you have products in your basket and have clicked the "Checkout" button you will be asked to confirm your order. The current billing and delivery address for the order are shown at the top of the page.
If you have already entered more than one delivery address you can select it from the dropdown list. To add or edit a delivery address, go to your address book by clicking on the "Add/Edit address" link.
In your address book you will see the address you used when you registered, your billing address and your delivery address(es). To change any of these addresses click on the "Edit this address" link. Alternatively you can delete a delivery address or enter a new address by clicking on the "Enter a new alternate delivery address" link.
To return to the "Order Confirmation" page click the "Checkout" link in the "My Basket Summary" panel.