Action on Hearing Loss Products have a full team of Customer Service advisors who are ready to help answer any questions you have about our products, services or to simply place an order please do not hesitate to contact a member of our team:

• You can make contact between 08:30 and 17:00, Monday to Friday by telephone, textphone, fax or email.
• Call us on telephone 01733 361199 or textphone 01733 238020 or Text Relay 18001 01733 361199 or fax on 01733 361161.
• Email us at solutions@hearingloss.org.uk
• We will attempt to answer your call straight away. We do attempt to respond to emails and faxes within a day of receipt.
• Our team are fully trained in all the products available from Action on Hearing Loss Products and would be pleased to advise you of the best solution for your requirement.
• Wherever possible we will make every effort to process your order and deliver your products to you within 14 days of your order. However delivery times quoted are estimates.
• We offer a 28 day money back guarantee on some of our products. Customers who feel that the product they have ordered wasn't suitable can exchange it for another product or for a refund.
• We have a dedicated team of advisors handling the return and repair of equipment and are pleased to be able to process most of these within 7 days of our receipt.

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