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      Next Generation Text Service

      If, when you make telephone calls you can't hear the other person's voice or don't catch all that they're saying, or they can't understand what you're saying, the Next Generation Text service can help.

      What is the Next Generation Text (NGT) service?

      The NGT service helps people with hearing loss to access the telephone system. When they make or receive a phone call, a relay assistant acts as an intermediary to convert speech to text and vice versa, so the two people in the conversation can communicate with each other.

      Users link a TextNumber, which looks like a standard phone number, to their home, work or mobile number so that when someone dials the TextNumber the call is automatically connected to the NGT service.

      How does the NGT service help?

      When you make a phone call using a smartphone, tablet, or computer, you type what you want to say to the relay assistant who will speak your words to the person you're calling. Then the relay assistant will type their reply so you can read it on your display.

      If you prefer to use you voice, you can speak directly to the person you're calling, the relay assistant converts what they're saying into text.

      People with some hearing, can still have a voice conversation, but with the added back-up of text in case they don't quite catch something.

      How does the NGT service differ from Text Relay?

      The original Text Relay service required the person with hearing loss to have a textphone to be able to access the service. You can continue to access the service using a textphone if you wish, but NGT now enables access to the telephone system through a range of other devices.

      How do I access the NGT service?

      You can download the NGT Lite app free for computers from the Next Generation Text Service website. For Android smartphones and tablets, the app can be downloaded from the Google Play Store and it can be downloaded from the Apple Store for iPhones and iPads. There is no app currently available for Windows smartphones.