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      Older people in residential care homes

      If you, or someone close to you, needs residential care, you may be wondering how to choose a suitable care home where staff are deaf aware, and what your rights are if you're unhappy with the care.

      Deafness and hearing loss shouldn’t stop older people from living well in residential care homes. But they may need additional support to communicate and to participate in social activities.

      We aim to help you by providing information about what to look for when you're choosing a residential home for people who are deaf or have hearing loss.

      We also explain the care assessment process and help you to understand your rights, including how to raise an issue of concern, or complain about the quality of care if you're not happy.

      We've also got some guidance for residential care homes to help them improve the quality of their care for older people who are deaf or have hearing loss.

      If you still have questions, see our leaflet Caring for older people with hearing loss