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      Well-led services

      Leadership, management and governance of the organisation assures the delivery of high-quality, person-centred care, supports learning and innovation and promotes an open and fair culture.

      Governance

      We are led by our Executive Group, Board of Trustees, President and seven Vice Presidents, who bring with them decades of experience from both the charity and commercial sectors. Find out more about who we are.

      Strong leaderships in our teams

      Our Senior Management Team in Care and Support (led by our Director) includes a Head of Service for each of the areas in which we operate services, as well as a Head of Policy and Practice and other key Business Partners. Our Heads of Services each then manage their own team of Service Managers at an area level. We ensure that everyone knows what is expected of them and that they are happy in their work and we give all staff the opportunity to have their say in our annual staff surveys. We are open and honest at all levels of the organisation, including when things go wrong.

      Regulators

      We are highly regulated by external bodies including the Care Quality Commission (CQC), Care & Social Services Inspectorate Wales (CCSIW) and the Regulation and Quality Improvement Authority (RQIA) in Northern Ireland. Find out more about the services in your area and view our most recent inspection reports.

      Quality assurance

      We have achieved ISO 9001 certification and have a strong quality assurance process in Care and Support. Find out more about ISO and what this means.

      Driving up quality code

      To show our commitment to continuously improving our services to best meet the needs of the people we support, we have signed up to the Driving Up Quality Code. The code aims to improve quality in services for people with learning disabilities that goes beyond minimum standards.

      Our values

      Our values reflect the identity and personality of our organisation and are at the heart of the way in which we work.

      Complaints, incidents and safeguarding

      As part of our ongoing quality management process, we monitor all trends in complaints, incidents and safeguarding to see how we can take action to improve the services to the people we support.