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      How we work

      Safe, effective, caring, responsive and well-led services that put people at the heart of what we do.

      Within Care and Support, person-centred working is at the basis of everything we do. We believe that people should have choice and control over their lives. People – both those we support, our staff team and our valued partners – are at the heart of our work.

      In this section, you can find out more about how we ensure our services are:

      • Safe: People are protected from abuse and avoidable harm
      • Effective: People's care, treatment and support achieve good outcomes, promotes a good quality of life and is based on the best available evidence
      • Caring: Staff involve and treat people with compassion, kindness, dignity and respect
      • Responsive: Services are organised so that they meet people's needs
      • Well-led: Leadership, management and governance of the organisation assures the delivery of high quality, person-centred care, supports learning and innovation and promotes an open and fair culture.     

      Contact us

      Telephone

      0333 240 5659

      We pride ourselves on ensuring that the service we deliver to the people we support is one that they have chosen and is tailored to their own requirements.

      We care about making a difference in people's lives. We do this by putting the people we support at the heart of everything we do, to achieve good outcomes and promote a good quality of life.

      We are passionate about delivering high quality caring services that meet the needs of the people we support. Our staff always deliver services with compassion, kindness, dignity and respect.

      We are committed to delivering person-centred care and support to everyone who uses our services. This means working alongside the person to help them to decide what support they want, when they want it, and what they want to change and achieve, so that the support we provide responds to these needs.

      Leadership, management and governance of the organisation assures the delivery of high-quality, person-centred care, supports learning and innovation and promotes an open and fair culture.