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      Access to Services

      Policy statements
      Updated 8 Dec 2014
      Broadcasting and telecommunications
      Download publication (DOC, 144.5KB)

      People with hearing loss are often excluded, or face barriers, when accessing services. Simple changes can help make a service more accessible – for example, providing a range of contact methods, ensuring staff are deaf aware, or using equipment such as induction loops or infrared systems.

      Download publication (DOC, 144.5KB)