Windsor Albion Co-operative provides supported housing for tenants in the Salford area. Staff found it difficult to communicate with deaf tenants when problems occurred, so Action on Hearing Loss was asked to deliver Start to Sign training to enable staff to communicate with deaf tenants on a basic level.
After the Start to Sign training, Windsor Albion Co-operative had such a positive response from deaf residents that they wanted to improve their sign language skills further by undertaking BSL at Work; an intensive course designed to quickly improve BSL vocabulary.
Louise Clarke, Manager of Windsor Albion Co-operative, said, “By having the BSL at Work training, we've been able to understand problems deaf tenants have had with our services and how they've felt let down by their landlords.”
Staff at Windsor Albion Co-operative found the biggest benefit from the BSL at Work training was the possibility of in depth conversations with deaf tenants without having to rely on writing things down or having the tenants repeat complaints over again. Louise recalls finding it difficult when repair requests came through which often left staff and tenants alike confused.
Louise added, “We particularly enjoyed working with the deaf trainers as it was a great way to show that you can communicate with deaf people, if you open your eyes to it. BSL at Work has boosted team morale and made them more confident in dealing with our deaf tenants. We're all going to complete unit level 102 in BSL and maybe even level 103!”
Are you interested in taking our British Sign Language (BSL) at Work course?
For further information, or to arrange a training session for your business, please contact our Business Development team who are trained in clear communication techniques and are able to converse with people using their preferred method of communication.
Telephone: 0333 240 5658
Textphone: 0333 014 4530