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      Deaf Awareness upcoming courses

      Do you have regular contact with customers, clients or colleagues who are deaf or have a hearing loss? Our Trainers will improve staff communication skills and confidence when meeting customers who are deaf or have a hearing loss.

      1 in 6 people in the UK are either deaf or have a hearing loss. Not being accessible to customers with hearing loss can affect your business. Attending one of our deaf awareness courses can help you boost your business by showing you how to make your products and services more accessible and improve customer service.

       

      Our trainers will improve staff communication skills and confidence when meeting customers who are deaf or have a hearing loss and help break down the barriers.

      We offer a half-day programme covering:

      • information about deafness and hearing loss
      • models of disability
      • accessibility issues and solutions
      • communication tips
      • action planning

      Course aims:

      • identify situations in your organisation where people who are deaf or have a hearing loss might face communication barriers
      • identify solutions to improve access for people who are deaf or have a hearing loss
      • understand and demonstrate how you can engage and communicate with people with hearing loss
      • promote good practice to ensure excellent access for people who are deaf or have a hearing loss
      • signpost delegates to further sources of information

      Register your place for more information

      To find out more, please contact our Access Solutions team by any of the following methods:

      Telephone: 0333 240 5658 (local rate) - calls welcome via Text Relay
      Email: open.courses@hearingloss.org.uk

      Arrange a training session