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      Access auditing and benchmarking

      Is your business or organisation adhering to the Equality Act 2010 (or Disability Discrimination Act 1995 in Northern Ireland)? Are you making reasonable adjustments to deliver accessible customer service for people with deafness, tinnitus and hearing loss and protecting/supporting your employees with hearing loss?

      We want to improve the experience of customers with hearing loss by helping you deliver solutions across your whole business. This includes everything from awareness training for staff, to the supply and installation of hearing support systems, to organisational bench-marking with a view to achieving the Louder than Words™ charter mark – showcasing your success.

      Often, getting started is difficult. Our experienced Access Consultants can provide support to businesses and public services across the UK.

      Our recommendations, following an initial bench-marking session, can set you on the way to achieving the Louder than Words™ charter mark, showing you've demonstrated a commitment to hearing loss matters.

      Is your business or organisation compliant with the Equality Act 2010 (Disability Discrimination Act 1995 in Northern Ireland), making reasonable adjustments for your customers and employees with hearing loss and promoting great business practice?

      Show your commitment to improving access to your business for people who are deaf or have hearing loss and become one of our Louder than Words™ accredited partners .

      Our promise to you on your Louder than Words™ charter mark