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      What is a cookie?

      We collect data using cookies. A cookie is a small text file containing a random and unique identifier (for example #12489). During the course of your visit to our website, these text files are sent to your browser from our web servers, and are then stored onto your computer's hard drive. The data that cookies collect is anonymous and does not relate to any other information we hold about site visitors. You can decide to accept all cookies, receive notification when a cookie is sent or decline all cookies – you can make changes in your web browser to control this. Please remember, any alterations to your browser settings may affect your enjoyment of our website.

      Why does the Action on Hearing Loss site use cookies?

      Cookies enable us to do useful things such as find out whether you have visited our website before by checking to see, and finding, the cookie we left there on your previous visit. Cookies can also help us to provide you with a better experience when you visit our website as well as helping us to customise your profile. For example, if on a previous visit you went to our pages on campaigns, we might find this out from the cookie and then highlight campaigns information to you on your next visit.

      The Action on Hearing Loss website uses cookies to manage the site, and also to help us improve the site. Below is a list of the cookies that may be stored on your computer following a visit to the website:

      • Google Analytics – we use this to understand how the site is being used in order to improve the user experience. When browsing the site, cookies will be stored on your computer by Google. These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. You can find out more about Google’s position on privacy and Analytics on the Google website (opens in new window).
      • Session cookies – our site uses a session cookie, which will remember your log-in (if you have a site account) and what you’ve put in the shopping basket of our online shop. More information on session cookies and what they are used for on the All About Cookies (opens in new window) website.
      • Personalisation cookies – based on which pages you have viewed on the site, we may try to suggest other pages or content that you could be interested in. The website will place a cookie to help us deliver content we think you will be interested in.
      • Hearing Check – if you have visited the Hearing Check page on our site, or taken the Hearing Check, a cookie will be placed on your computer. This helps us track how the Hearing Check is being used.
      • Forums – if you visit our forums cookies will be placed on your computer. These are used to support the technical functionality of the forums and manage the user experience.

      Sharing, commenting and social media site cookies

      Facebook and Instagram provide us with certain features and tools (cookies & pixels) that we add to our website to allow us to send them data about actions that people take on our website such as page visits. These tools are used to understand use of our website and deliver advertising and content relevant to you.

      The Action on Hearing Loss site uses sharing tools so you can share information and site content with people on social networks such as Facebook and Twitter. 

      Some pages on our site use Disqus functionality to allow you to leave comments on the page. Pages that have the Disqus functionality will place cookies on your computer after you have visited. For more information please visit the  Disqus website (opens in new window).

      When you click on social sharing buttons on our pages, the site you are sharing to will set a cookie. Action on Hearing Loss does not control these cookies, and you should check the privacy and cookie policies of the relevant sites for further information. For example:

      • Facebook – if you click on the link to share content to Facebook, a cookie will be stored on your computer by Facebook.
      • Twitter – if you share content using the Twitter functionality, a cookie will be stored on your computer by Twitter.

      Cookies which help us to get value for money from advertising

      We sometimes use cookies to track our advertising and campaigning activities. These cookies are only used to assess how effective our campaigns are to get people to perform specific tasks – for example taking our Hearing Check. If one of our online adverts is shown to you on an external site, a cookie may be placed on your computer by the 3rd party site hosting the advertising. This helps us to know if people have taken our Hearing Check because they have seen the advertising. All information collected by this tracking is anonymous and does not include, for example, any results of the hearing check.

      How can I control the cookies on my computer?

      You can set your browser to control the cookies that are accepted on your computer. Or you can delete all cookies from your computer after you have visited our website. For more information on how to do this, visit the About Cookies (opens in new window) website for detailed guidance.

      6 April 2018