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Information Line

Problems with deafness, hearing loss or tinnitus? We can help, cal our free Information Line: Telephone: 0808 808 0123. Textphone: 0808 808 9000.

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Our Information Line is a great place to start if you want information on any aspects of deafness, hearing loss or tinnitus, or about the work we do.

Who we are

We have a team of trained, dedicated and professional information line officers. We provide free, confidential and impartial information to deaf and hard of hearing people, their families, friends, and professionals.

What we do

We can provide information on a number of subjects including:

  • hearing aids
  • health care
  • benefits and services
  • deaf awareness
  • communication
  • equipment 
  • rights
  • tinnitus.

We can also answer your questions about Action on Hearing Loss and the work that we do, including our vision and our values.

We will try to answer any question about hearing loss or tinnitus - give us a try.

Action on Hearing Loss publications

We have a wide range of publications including over eighty factsheets. Many are available in Braille, audio tape and large print. You can order by contacting the Information Line, or you can download them from our factsheets and leaflets area.

Information packs

We also have a series of information packs, on the following subjects:

  • Sign Language
  • Tinnitus
  • Deaf awareness
  • and an information pack for Brownie / Girl Guide groups 

The packs can be requested from the information line - using the contact details below.

You can contact the Information Line and Tinnitus helpline free by telephone or textphone, or send us an email, SMS, fax or letter:

Information Line

19-23 Featherstone Street, London EC1Y 8SL

Telephone: 0808 808 0123 (freephone)

Textphone: 0808 808 9000 (freephone)

Fax: 020 7296 8199

SMS: 0780 0000 360

Email: informationline@hearingloss.org.uk

Tinnitus Line

19-23 Featherstone Street, London EC1Y 8SL

Telephone: 0808 808 6666 (freephone)

Textphone: 0808 808 9000 (freephone)

Fax: 020 7296 8199

SMS: 0780 0000 360

Email: tinnitushelpline@hearingloss.org.uk 

The Information Line and Tinnitus Line are both staffed Monday to Friday 9 am to 5 pm.

Please include your full postal address if you would like us to send you printed information. Enquiries received by email or SMS are usually responded to within one working day. Letters may take slightly longer.

This website contains digital versions of our factsheets and leaflets, so you can download and print out the information you need.

Action on Hearing Loss Information Line is a member of the Telephone Helpline Association.

We want to make sure you are receiving a high standard of customer service. So our supervisors sometimes listen in to Information Line calls for training purposes. All our Information Line staff work within our confidentiality policy. If you are not happy for a supervisor to listen in to your call, please let the Information Line staff know when you phone us.

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